Hybrid Customer Tech & Integrations Specialist

Genworth Financial, Inc.

Raleigh (NC)

Hybrid

USD 75,000 - 110,000

Full time

7 days ago

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Benefits offered by this job

Hybrid schedule (in-office Tue/Wed/Thu

Time Off program

Tuition Reimbursement

401k with employer match

Job summary

Enact Holdings, Inc. seeks a Customer Technology Specialist in Raleigh, NC, to support and optimize mortgage technology integrations with providers.

You will coordinate enhancements, onboarding of new partners, and issue resolution across internal teams and vendors, while building expertise in the mortgage technology landscape. You’ll work hybrid from Enact Headquarters and collaborate with Sales, IT, and product teams to deliver reliable customer experiences and drive process improvements

Qualifications

Bachelor's degree in Business, Information Technology, Finance, or related field.
3+ years of experience in product management, business analysis, customer technology, software delivery, systems integration, or related fields.
Experience with technology products, software integrations, or customer-facing digital solutions.

Responsibilities

Support assigned technology integrations by gathering requirements, coordinating enhancements and upgrades, and assisting testing and deployment.
Build relationships with technology vendors and onboarding new partners, maintain docs, and coordinate operations.
Prioritize requests, investigate issues, and coordinate timely resolutions with internal teams and vendors.
Review vendor billing and usage data for accuracy; identify and resolve discrepancies with partners.
Analyze integration performance, customer feedback, and industry trends to recommend improvements.