Mortgage Tech Integration Specialist (Hybrid Raleigh)

Genworth; Raleigh (NC); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule (in-office Tue/W9

Time Off and Volunteer Time Off

Tuition Reimbursement

Employee benefits package

401k with employer match

Onsite Gym and wellness programs

Job summary

Enact Holdings, Inc. in Raleigh, NC, is seeking a Customer Technology Specialist to support integrations with mortgage technology providers, onboard new partners, and coordinate enhancements. You will work with Sales, IT, and vendors to ensure reliable customer experiences and drive improvements in the mortgage tech ecosystem.

The role emphasizes collaboration, analytics, and effective communication across teams to optimize technology operations and customer outcomes.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years in product management, business analysis, customer technology, software delivery, systems integration, or project management.
• Experience with technology products, software integrations, or customer-facing digital solutions.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication with technical and non-technical partners.
• Ability to collaborate across teams while managing multiple priorities and deadlines.
• Proficient with Microsoft Excel and PowerPoint.

Responsibilities

• Support integrations by gathering requirements, coordinating enhancements, testing and implementing changes.
• Build relationships with technology vendors and onboard new partners.
• Prioritize requests and coordinate resolutions with internal teams and vendors.
• Review billing/usage data for accuracy and coordinate issue resolution.
• Analyze integration performance and identify opportunities to improve the customer experience.
• Provide integration expertise, documentation, training, and support in customer conversations.
• Manage deliverables for Customer Technology initiatives with Product, IT, and vendors.
• Organize work across multiple projects to meet timelines and quality goals.
• Identify opportunities to improve Customer Technology processes and tools.

Skills

Vendor management

Analytical thinking

Problem solving

Cross-team collaboration

Effective communication

Project management

Agile/WFM methodologies

Jira

APIs and integrations

Documentation

Excel

PowerPoint

Education

Bachelor’s degree in Business, Information Technology, Finance, or related field

Tools

Jira

Job description

Enact Holdings, Inc. in Raleigh, NC, is seeking a Customer Technology Specialist to support integrations with mortgage technology providers, onboard new partners, and coordinate enhancements. You will work with Sales, IT, and vendors to ensure reliable customer experiences and drive improvements in the mortgage tech ecosystem.

The role emphasizes collaboration, analytics, and effective communication across teams to optimize technology operations and customer outcomes.