Mortgage Tech Integrations Specialist — Hybrid

Enact Mortgage Insurance Corporation; North Carolina; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid schedule

Generous time off

401k with employer match

Tuition reimbursement

Volunteer time off

Onsite gym

Job summary

Enact Holdings, Inc. in Raleigh, NC, is seeking a Customer Technology Specialist to support integrations with mortgage technology providers and ensure reliable customer experiences.

You will work with vendors, Sales, IT, and internal teams to onboard partners, coordinate enhancements, and resolve issues while developing expertise in Enact’s customer technology capabilities. This hybrid role offers opportunities to improve processes and services, with a collaborative culture and a focus on

Qualifications

• 3+ years of experience in product management, business analysis, customer technology, software delivery, or related field.
• Experience with technology products, software integrations, or customer-facing digital solutions.
• Proven ability to collaborate across teams while managing multiple priorities.
• Strong written and verbal communication skills with technical and non-technical partners.

Responsibilities

• Support assigned technology integrations by gathering requirements and coordinating enhancements.
• Build relationships with technology vendors and onboard new partners.
• Support day-to-day customer technology operations and resolve issues.
• Review vendor billing and usage data for accuracy and resolve discrepancies.
• Analyze integration performance and identify opportunities to improve the customer experience.
• Collaborate with Sales and internal teams to provide integration expertise and training.
• Support Customer Technology initiatives by managing deliverables with Product, IT, and vendors.
• Organize and prioritize work across multiple projects to meet timelines.
• Identify opportunities to improve Customer Technology processes and tools.

Skills

Product management

Business analysis

Customer technology

Software delivery

Systems integration

Project management

Technical collaboration

Education

Bachelor’s degree or equivalent

Tools

Jira

Excel

PowerPoint

LOS/PPE experience

Job description

Enact Holdings, Inc. in Raleigh, NC, is seeking a Customer Technology Specialist to support integrations with mortgage technology providers and ensure reliable customer experiences.

You will work with vendors, Sales, IT, and internal teams to onboard partners, coordinate enhancements, and resolve issues while developing expertise in Enact’s customer technology capabilities. This hybrid role offers opportunities to improve processes and services, with a collaborative culture and a focus on