Customer Tech Integrations Specialist (Hybrid, Raleigh)

Genworth North America Corporation; Raleigh (NC); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Enact Holdings, Inc. in Raleigh, NC is seeking a Customer Technology Specialist to support integrations with mortgage technology providers and ensure a reliable experience for customers.

You will collaborate with technology vendors, Sales, IT, and Product to onboard partners, coordinate enhancements, resolve issues, and review usage data to drive improvements across customer integrations and processes. This is a hybrid role based in Raleigh.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 3+ years in product management, business analysis, or customer technology roles.
• Experience with software integrations or customer-facing digital solutions.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication with cross-functional teams.

Responsibilities

• Support technology integrations by gathering requirements and coordinating enhancements.
• Onboard and maintain vendor integration relationships and documentation.
• Prioritize requests, investigate issues, and coordinate resolutions with internal teams and vendors.
• Review vendor billing and usage data for accuracy and discrepancies.
• Analyze integration performance and customer feedback to propose improvements.
• Collaborate with Sales and Product to provide integration expertise and training.
• Manage deliverables across projects and ensure timelines and quality.
• Identify opportunities to improve Customer Technology processes and tools.

Skills

Product management

Business analysis

Customer technology

Software delivery

Project management

Analytical skills

Communication skills

Education

Bachelor's degree in Business/IT/Finance or related

Tools

Jira

Excel

PowerPoint

Job description

Enact Holdings, Inc. in Raleigh, NC is seeking a Customer Technology Specialist to support integrations with mortgage technology providers and ensure a reliable experience for customers.

You will collaborate with technology vendors, Sales, IT, and Product to onboard partners, coordinate enhancements, resolve issues, and review usage data to drive improvements across customer integrations and processes. This is a hybrid role based in Raleigh.