Hybrid Customer Support Specialist – Tech Troubleshooter

Xybix Systems, Inc.; Littleton (CO); Hybrid; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

Paid time off

Health insurance

Dental and Vision insurance

401K with company match

Long term disability

Life insurance

Discretionary annual bonus

Career advancement options

Zusammenfassung

Xybix Systems, Inc. in Littleton, CO is seeking a Customer Support Specialist to handle customer requests, provide product support, and troubleshoot across departments. The role requires a proactive, problem-solving mentality and the ability to work in a fast-paced environment.

The position is hybrid, combining home and office work. Responsibilities include order processing, quoting, and using Salesforce, AutoCAD, and Microsoft Office to support customers and installers.

Qualifikationen

• Experience in a high-paced Customer Service/Tech Support environment is required.
• Self-motivated with the ability to work with minimal supervision.
• Willingness to learn and be fluent in the company’s products.

Aufgaben

• Deliver timely customer support via phone and email; collaborate with departments.
• Process quotes and sales orders; maintain accurate documentation in Salesforce/Epicor.
• Troubleshoot product issues and identify parts or on-site needs as necessary.
• Review AutoCAD drawings to verify site conditions and specifications.

Kenntnisse

Customer service

Tech support

Communication skills

Problem-solving

Time management

Tools

AutoCAD

Salesforce

Microsoft Office

Jobbeschreibung

Xybix Systems, Inc. in Littleton, CO is seeking a Customer Support Specialist to handle customer requests, provide product support, and troubleshoot across departments. The role requires a proactive, problem-solving mentality and the ability to work in a fast-paced environment.

The position is hybrid, combining home and office work. Responsibilities include order processing, quoting, and using Salesforce, AutoCAD, and Microsoft Office to support customers and installers.