Hybrid Technical Sales Support Specialist

Boston Scientific

Rochester (MN)

Hybrid

USD 51,000 - 97,000

Full time

3 days ago

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Job summary

Boston Scientific is seeking a Technical Sales Support Specialist I to back the Customer Experience organization. The role involves assisting internal and external customers, collaborating with marketing, engineering and systems administration, and resolving technical issues with hardware/software problems. The position is hybrid (three days onsite) with a 10:00 a.m.

to 7:00 p.m. CST schedule and an on-call rotation. VISA sponsorship is not offered.

Qualifications

Bachelor’s degree or the equivalent combination of education and experience required.
1-2 years customer service experience.
Ability to work on a schedule of 10:00 a.m. to 7:00 p.m. CST, five days per week, and participate in a rotational on-call schedule.

Responsibilities

Troubleshoots technical problems to determine the root cause while providing the client with timely status updates until resolution.
Become a software expert in your assigned software application(s).
Demonstrate responsiveness and sense of urgency in all customer interactions.
Document cases and customer interactions using issue tracking system.
Supports QMS requirements related to compliant customer Vigilance and MDR compliant handling.
Research issues by collaborating with other internal resources when a solution is not readily available.
Advocate for customers by coordinating and communicating suggestions for software enhancements.
Supports equipment set-up needs, account specific application configurations, and trains healthcare professionals in the use of CDx Services products.