Hybrid Customer Success & Tech Support Specialist

Xybix Ergonomic Systems LLC; Littleton (CO); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and Vision insurance

401K with company match

Disability & life insurance

Performance bonuses

Career advancement

Job summary

Xybix Systems LLC in Littleton, CO is seeking a Customer Support Specialist to handle inquiries, provide product support, and troubleshoot for customers across various industries. The role requires strong communication and a problem-solving mindset in a fast-paced environment.

You will document cases in Salesforce and Epicor, process same-day sales orders, and collaborate with engineering and sales to resolve issues. Hybrid work arrangement offered.

Qualifications

• Experience in a high-paced customer service/tech support environment.
• Ability to troubleshoot and resolve customer issues.
• Proficiency with Salesforce and ERP systems (Epicor) preferred.

Responsibilities

• Deliver timely customer support via email and phone within defined SLAs.
• Process sales orders on the same day they are received.
• Review AutoCAD drawings to verify site conditions.
• Document claims in Salesforce and Epicor.
• Collaborate with cross-functional teams to resolve issues.
• Maintain accurate records and manage time effectively.

Skills

Customer service

Tech support

Troubleshooting

Communication

Time management

Tools

AutoCAD

Salesforce

Epicor

Microsoft Office

Job description

Xybix Systems LLC in Littleton, CO is seeking a Customer Support Specialist to handle inquiries, provide product support, and troubleshoot for customers across various industries. The role requires strong communication and a problem-solving mindset in a fast-paced environment.

You will document cases in Salesforce and Epicor, process same-day sales orders, and collaborate with engineering and sales to resolve issues. Hybrid work arrangement offered.