Hybrid Customer Support Specialist - Problem Solver

Tyler Technologies; Highland Meadows (MS); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Tyler Technologies seeks a Support Services Representative in Jackson, MS, offering a hybrid schedule with two in-office days. You will solve customer inquiries, assist with web-based services and login issues, and manage billing information securely while documenting interactions in the CRM.

Responsibilities include handling phone, email, and chat, ensuring compliance, and providing accurate information to resolve issues and improve satisfaction.

Qualifications

• Undergraduate/associate degree or 2+ years related work experience.
• Outstanding verbal and written communications skills.
• Strong analytical thinking and problem-solving skills.

Responsibilities

• Handle inquiries via phone, email, and chat promptly and professionally.
• Resolve login, billing, and general service questions.
• Take notes and maintain customer records in CRM.
• Understand causes of problems and apply proper solutions.
• Process documents for regulatory compliance.
• Execute online transactions securely per policy.
• Provide accurate information to meet customer needs.
• Stay updated on product knowledge and policies.
• Report customer satisfaction feedback.
• Handle other duties assigned by management.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Internet proficiency

Microsoft Office

Organizational skills

Payment processing

Team player

Multitasking

Active listening

Public relations

Phone handling

Education

Undergraduate/Associate degree or 2+ years related experience

Job description

Tyler Technologies seeks a Support Services Representative in Jackson, MS, offering a hybrid schedule with two in-office days. You will solve customer inquiries, assist with web-based services and login issues, and manage billing information securely while documenting interactions in the CRM.

Responsibilities include handling phone, email, and chat, ensuring compliance, and providing accurate information to resolve issues and improve satisfaction.