Hybrid Customer Support Specialist: Problem Solver

Tyler Technologies; Jackson (MS); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Tyler Technologies in Jackson, MS seeks a Customer Support Representative to resolve inquiries across web-based services, assist with login issues, and support customers using government programs. The role stresses high first-call resolution and secure handling of billing information.

This is a hybrid position with two in-office days weekly; strong communication, problem solving, and data handling skills are required to deliver professional customer service and accurate documentation.

Qualifications

• Requires strong communication skills, both verbal and written.
• Requires analytical thinking and problem-solving abilities.
• Proficient in Internet usage, browsers, and maintenance.
• Experience with payment processing or financial reporting is a plus.

Responsibilities

• Process incoming customer inquiries promptly via phone, email, and chat.
• Resolve login, billing, and technical issues and answer general questions.
• Record detailed notes and maintain customer records in CRM systems.
• Identify root causes and apply effective solutions.
• Review documents for regulatory compliance.
• Handle online transactions securely and in line with policies.
• Provide accurate information to meet customer needs and satisfaction.
• Stay updated on product knowledge and company procedures.

Skills

Verbal and written communication

Analytical thinking

Multi-tasking and time management

Active listening

Public relations

Team collaboration

Problem solving

Education

Undergraduate/associate degree

Tools

Microsoft Office

Job description

Tyler Technologies in Jackson, MS seeks a Customer Support Representative to resolve inquiries across web-based services, assist with login issues, and support customers using government programs. The role stresses high first-call resolution and secure handling of billing information.

This is a hybrid position with two in-office days weekly; strong communication, problem solving, and data handling skills are required to deliver professional customer service and accurate documentation.