Hybrid Customer Support Specialist – Inventory & Logistics

Atlas Copco Group Co.,Ltd; Charlotte (AR); Ibrido; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

Learning culture & training

Onboarding buddy

401(k) retirement plan

Competitive compensation

Descrizione del lavoro

Atlas Copco is hiring a Customer Service Representative at our South Charlotte location. The role reports to the PT Inventory Planning Manager and collaborates with a small supply chain team. It features a hybrid schedule—three days in the office and two days from home—supporting efficiency and work-life balance.

You will handle order status, inquiries, and claims while coordinating with multiple departments. Experience in SAP and inventory/logistics will help you excel and grow with our team.

Competenze

• 2+ years in Customer Service
• Preferred experience working in SAP
• Experience in inventory control, distribution, supply chain, or logistics
• Customer focused (internal and external)
• Confidence to face and tackle problems and challenges
• Experience building relationships with main partners for each assigned customer
• Efficient and organized in daily tasks
• Experience interpreting and responding to customer questions and requests
• Associates degree in business, supply chain, or related field (or equivalent work experience)

Mansioni

• Act as a key customer contact to provide information about order availability and delivery.
• Manage customer inquiries and claims in a timely, efficient manner.
• Collaborate cross-functionally with all departments to investigate claims and support customer requests.
• Provide quotes and enter orders for non-EDI customer centers.
• Contribute to a positive company image by showcasing knowledge, professionalism, and customer focus.

Conoscenze

Customer Service

SAP

Inventory control

Logistics

Communication

Relationship building

Formazione

Associates degree in business

Descrizione del lavoro

Atlas Copco is hiring a Customer Service Representative at our South Charlotte location. The role reports to the PT Inventory Planning Manager and collaborates with a small supply chain team. It features a hybrid schedule—three days in the office and two days from home—supporting efficiency and work-life balance.

You will handle order status, inquiries, and claims while coordinating with multiple departments. Experience in SAP and inventory/logistics will help you excel and grow with our team.