Customer Service Representative

Atlas Copco Group Co.,Ltd; Charlotte (AR); Hybrid; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

Learning culture & training

Onboarding buddy

401(k) retirement plan

Competitive compensation

Zusammenfassung

Atlas Copco is hiring a Customer Service Representative at our South Charlotte location. The role reports to the PT Inventory Planning Manager and collaborates with a small supply chain team. It features a hybrid schedule—three days in the office and two days from home—supporting efficiency and work-life balance.

You will handle order status, inquiries, and claims while coordinating with multiple departments. Experience in SAP and inventory/logistics will help you excel and grow with our team.

Qualifikationen

• 2+ years in Customer Service
• Preferred experience working in SAP
• Experience in inventory control, distribution, supply chain, or logistics
• Customer focused (internal and external)
• Confidence to face and tackle problems and challenges
• Experience building relationships with main partners for each assigned customer
• Efficient and organized in daily tasks
• Experience interpreting and responding to customer questions and requests
• Associates degree in business, supply chain, or related field (or equivalent work experience)

Aufgaben

• Act as a key customer contact to provide information about order availability and delivery.
• Manage customer inquiries and claims in a timely, efficient manner.
• Collaborate cross-functionally with all departments to investigate claims and support customer requests.
• Provide quotes and enter orders for non-EDI customer centers.
• Contribute to a positive company image by showcasing knowledge, professionalism, and customer focus.

Kenntnisse

Customer Service

SAP

Inventory control

Logistics

Communication

Relationship building

Ausbildung

Associates degree in business

Jobbeschreibung

Your role

The Customer Service Representative is an important member of the Supply Chain Team reporting directly to the PT Inventory Planning Manager. You will work with a team of 3 other Supply Chain Professionals at our South Charlotte location (About 3-4 miles from Carowinds) This is a Hybrid position Working 3 days a week in office and 2 days from home.

• You will act as an important customer contact to provide information about the availability and delivery of orders
• You will manage customer inquiries and claims timely and efficiently
• You will work cross functionally with all departments to investigate claims and support customer requests
• You will Provide quotes and enter orders for non-EDI customer centers
• You will Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• You will Perform all duties in accordance with Atlas Copco standards, while trying your best to understand the needs and expectations of the customer.
• You will Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

To succeed, you will need

• 2+ years in Customer Service
• Preferred experience working in SAP
• Experience in inventory control, distribution, supply chain, or logistics
• Customer focused (both internal and external)
• Confidence to face and tackle problems and challenges
• Experience building relationships with main partners for each assigned customer
• Efficient and organized in daily tasks
• Experience interpreting and responding to customer questions and requests
• Associates degree in business, supply chain, or related field (or equivalent work experienc

In return, we offer

• Health insurance/ Dental insurance/ Vision insurance
• Excellent paid time off (4 weeks!)
• Life & Disability insurance
• We believe in and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a on-boarding program, including guidance by a personal buddy.
• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Atlas Copco is an Equal Opportunity Employer and does not discriminate in hiring or employment against any individual on the basis of race, religion, color, creed, gender, gender identity or expression, national origin, ancestry, age, marital status, citizenship, physical or mental disability, veteran status, sexual orientation, or status within any other group that is protected by anti-discrimination laws.Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call [phone]. Reasonable accommodation requests will be considered on a case-by-case basis.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in South Charlotte

Contact information

Talent Acquisition Team: Chelsea Yates

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