Hybrid Customer Support Specialist I

RPMGlobal; New Bern (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid vacation (2 weeks)

Paid holidays

Employee referral program

Training & development

Company vehicle (eligibility)

Job summary

BSH Home Appliances Corporation in New Bern, NC is hiring a Customer Support Rep I. You will act as customer advocate, resolve complaints with high quality, and create a positive impression of the company. The role begins with 6 weeks on-site training, then a hybrid schedule alternating 1 week on-site and 1 week remote.

Responsibilities include answering calls, scheduling service, documenting interactions in CRM, and upholding BSH standards while maintaining attendance and professionalism.

Qualifications

• High-School Diploma required; office experience preferred.
• 0-2 years of contact center or customer service experience preferred.
• Strong communication and multitasking abilities essential.

Responsibilities

• Answer incoming customer calls, aiming for high-quality resolutions.
• Use BSH software to schedule service calls and parts orders.
• Greet customers professionally and maintain script-compliant communication.
• Document all customer interactions in the CRM system.
• Provide product/service information and resolve inquiries.

Skills

Excellent communication

Multitasking

Detail oriented

Teamwork

Strong analytical skills

Education

High-School Diploma

Tools

Microsoft Office (Outlook, Word, Chrome, Edge)

Job description

BSH Home Appliances Corporation in New Bern, NC is hiring a Customer Support Rep I. You will act as customer advocate, resolve complaints with high quality, and create a positive impression of the company. The role begins with 6 weeks on-site training, then a hybrid schedule alternating 1 week on-site and 1 week remote.

Responsibilities include answering calls, scheduling service, documenting interactions in CRM, and upholding BSH standards while maintaining attendance and professionalism.