Hybrid Consumer Support Associate — Remote Mon & Fri

Hamilton Beach; Southern Pines (NC); Hybrid; USD 35,100 - 42,900; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid vacation

Quarterly subsidy for fitness activities

Employee recognition and team building activities

Discounted purchase of company products

Casual dress code

Job summary

Hamilton Beach in Southern Pines, North Carolina, is seeking a Consumer Affairs Representative I for a hybrid role that requires both in-office and remote work. The position involves answering customer inquiries and providing support for small appliances, along with documented responsibilities in a fast-paced environment.

The role offers a starting salary of $39,000 annually with opportunities for scheduled pay increases based on performance. Generous benefits include health insurance, a 401(k) plan, and paid vacation.

Qualifications

• Six months of customer service experience required.
• Good computer skills and experience with multiple systems necessary.
• Willingness to learn about small appliances and consumer support.

Responsibilities

• Answer and document incoming phone calls, e-mails, and letters.
• Learn and apply knowledge of small appliances.
• Provide light troubleshooting and sales assistance.
• Support order and warranty inquiries.

Skills

Excellent verbal and written communication skills

Computer skills with experience in data entry

Ability to work well in a fast-paced team environment

Education

High School diploma or equivalent

Job description

Hamilton Beach in Southern Pines, North Carolina, is seeking a Consumer Affairs Representative I for a hybrid role that requires both in-office and remote work. The position involves answering customer inquiries and providing support for small appliances, along with documented responsibilities in a fast-paced environment.

The role offers a starting salary of $39,000 annually with opportunities for scheduled pay increases based on performance. Generous benefits include health insurance, a 401(k) plan, and paid vacation.