Hybrid Consumer Affairs Rep (Remote Mon & Fri)

Hamilton Beach Brands Inc.; Southern Pines (NC); Hybrid; USD 35,100 - 42,900; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Employee recognition

Casual dress code

Job summary

Hamilton Beach Brands Inc. is seeking a Consumer Affairs Representative I for their Southern Pines, NC facility. This hybrid role involves remote work on Mondays and Fridays, while in-office attendance is required Tuesday through Thursday.

The successful candidate will be the first point of contact for customers, providing exceptional service and resolving inquiries professionally. Applicants must possess a High School diploma and have six months of customer service experience. A comprehensive benefits package is offered, including health and 401(k).

Qualifications

• High School diploma or equivalent.
• Six months of customer service experience.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Answer and document incoming calls, e-mails, and letters from consumers.
• Demonstrate knowledge of small appliances.
• Provide light troubleshooting and sales assistance as needed.
• Support order and warranty inquiries.
• Resolve complaints and retain customers.

Skills

Customer-focused

Detail-oriented

Excellent verbal and written communication skills

Computer skills with data entry experience

Education

High School diploma or equivalent

Job description

Hamilton Beach Brands Inc. is seeking a Consumer Affairs Representative I for their Southern Pines, NC facility. This hybrid role involves remote work on Mondays and Fridays, while in-office attendance is required Tuesday through Thursday.

The successful candidate will be the first point of contact for customers, providing exceptional service and resolving inquiries professionally. Applicants must possess a High School diploma and have six months of customer service experience. A comprehensive benefits package is offered, including health and 401(k).