Appliance Tech Support Specialist - Hybrid (NJ)
CEF Solutions Inc.
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Job summary
CEF Solutions Inc. is seeking a Technical Support Specialist to deliver remote customer support for home appliances, diagnosing issues and guiding repairs without hands-on repair work.
The role leverages prior repair experience to provide accurate, reliable guidance and to support service technicians in the field. Hybrid work setup in New Jersey is available; candidates must have 5+ years of hands-on appliance repair experience and certification to repair home appliances, with familiarity with
Qualifications
- 5+ years of hands-on home appliance repair experience required.
- Certification to repair home appliances required.
- Experience repairing R600 refrigerators strongly preferred.
- Previous experience in customer service, call center or related roles preferred.
- Technologically adept with multiple systems and new tools.
- Excellent verbal and written communication skills; highly organized and able to multi-task.
Responsibilities
- Diagnose and troubleshoot product issues remotely, providing clear step-by-step guidance.
- Guide service technicians on required parts and procedures for repairs remotely.
- Leverage hands-on repair experience to deliver accurate, practical solutions.
- Coordinate with service experts to refresh repair procedures and guidelines.
- Receive training for repairing relevant brand's product lines.
- Record interactions, issues, and resolutions in the CRM system.
- Ensure service quality by meeting customer satisfaction and response-time standards.
Skills
Education
Tools
Job description
CEF Solutions Inc. is seeking a Technical Support Specialist to deliver remote customer support for home appliances, diagnosing issues and guiding repairs without hands-on repair work.
The role leverages prior repair experience to provide accurate, reliable guidance and to support service technicians in the field. Hybrid work setup in New Jersey is available; candidates must have 5+ years of hands-on appliance repair experience and certification to repair home appliances, with familiarity with
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