Hybrid Customer Support Specialist — Freight & Shipments

Uber Freight; Rogers (AR); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Uber Freight in Rogers, AR is seeking a Customer Support Specialist to join our Operations team. This full-time, hybrid role supports timely delivery of shipments and ongoing communication with customers and carriers from our Uber Freight Center of Excellence.

The role requires processing shipments via the Transportation Management System, maintaining professional communications, and building strong relationships with customers and carriers to exceed on-time performance.

Qualifications

• High school diploma or GED equivalent.
• 1+ years of customer service experience or transportation experience.
• Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word).

Responsibilities

• Use Transportation Management System to process shipment entries and actively lead timely performance objectives.
• Maintain consistent and professional communications with respect to difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations.
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs.
• Utilize external websites and other tools of communication to set shipment appointments.
• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
• Set up new Receivers, vendors, and supplier's locations.
• Work directly with Logistics Teams to assist with shipment issues or problem-solving.

Skills

Customer service experience

Transportation experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Uber Freight in Rogers, AR is seeking a Customer Support Specialist to join our Operations team. This full-time, hybrid role supports timely delivery of shipments and ongoing communication with customers and carriers from our Uber Freight Center of Excellence.

The role requires processing shipments via the Transportation Management System, maintaining professional communications, and building strong relationships with customers and carriers to exceed on-time performance.