Hybrid Customer Support Specialist

AAMCO Transmissions and Total Car Care; Horsham (PA); Hybride; USD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Work from home

Résumé du poste

AAMCO Transmissions and Total Car Care Corporate Office in Horsham, PA seeks a dynamic Customer Service Representative to deliver extraordinary service by phone. You will work with our Corporate Team, supporting customers promptly with empathy and sincerity.

Position is full-time with a hybrid schedule (3 days in Horsham, 2 days remote). Benefits include 401(k), health/dental/vision insurance, and paid time off. Training provided by our experienced support team.

Qualifications

• Proven customer support or client service experience.
• Strong phone contact handling and active listening skills.
• Customer oriented with adaptability to various customers.
• Excellent communication abilities and time management.

Responsabilités

• Handle large volumes of incoming calls with empathy and courtesy.
• Identify customer needs to resolve issues and achieve satisfaction.
• Build trust with customer accounts through open, interactive communication.
• Provide accurate information using appropriate tools and methods.
• Meet personal customer service performance targets.
• Offer suitable solutions and follow up until resolution.
• Document interactions and update Salesforce records accurately.
• Adhere to communication procedures and company policies.

Connaissances

Customer service

Phone handling

Active listening

Communication

Bilingual Spanish

Formation

High School Diploma or equivalent

Some college or college degree

Outils

Salesforce

Description du poste

AAMCO Transmissions and Total Car Care Corporate Office in Horsham, PA seeks a dynamic Customer Service Representative to deliver extraordinary service by phone. You will work with our Corporate Team, supporting customers promptly with empathy and sincerity.

Position is full-time with a hybrid schedule (3 days in Horsham, 2 days remote). Benefits include 401(k), health/dental/vision insurance, and paid time off. Training provided by our experienced support team.