Customer Service Representative

AAMCO Transmissions, Inc.

Horsham (PA)

Hybrid

USD 19,286 - 27,552

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Work from home

Job summary

A leading Automotive Service Provider in Horsham, PA, is seeking a Customer Service Representative to join their team. The ideal candidate will manage incoming calls while providing exceptional service and building relationships with customers. This full-time position offers competitive pay ranging from $14 to $20 per hour, along with a comprehensive benefits package including health insurance, 401(k), and paid time off. Candidates should have strong communication skills, customer support experience, and a high school diploma as minimum qualifications.

Qualifications

Proven customer support experience or experience as a client service representative.
Ability to adapt/respond to different types of customers.
Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday.

Responsibilities

Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Provide customers appropriate solutions and alternatives efficiently.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Excellent communication skills

Bilingual (Spanish)

Education

High School Diploma or equivalent

Some college or college degree

Tools

Salesforce

PC operation and navigation

Job description

Come join the AAMCO Transmissions and Total Car Care Corporate Team in our Corporate Office in Horsham, PA. AAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity.

AAMCO Transmissions is an 'Employer of Choice' in the automotive business for 60+ years offering competitive pay, PTO, excellent insured benefits including medical, dental, vision, Life Insurance, STD, LTD, and a 401(k) plan with company matching funds, no weekends, and The AAMCO Promise and commitment to take excellent care of our customers with the highest priority service. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.

Role & Responsibilities

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team performance targets
Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
Follow communication procedures, guidelines, and policies

Qualifications & Experience

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
18 years of age or older
High School Diploma or equivalent
At least 6 months of previous call center experience a plus
Proficient in PC operation and navigation
Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday
Prior Salesforce or other CRM experience strongly preferred
Prior Automotive experience a plus
Willing to submit to background check (includes education and employment verification)
Bilingual (Spanish) a PLUS