Customer Service Representative

AAMCO Transmissions and Total Car Care; Horsham (PA); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Work from home

Job summary

AAMCO Transmissions and Total Car Care Corporate Office in Horsham, PA seeks a dynamic Customer Service Representative to deliver extraordinary service by phone. You will work with our Corporate Team, supporting customers promptly with empathy and sincerity.

Position is full-time with a hybrid schedule (3 days in Horsham, 2 days remote). Benefits include 401(k), health/dental/vision insurance, and paid time off. Training provided by our experienced support team.

Qualifications

• Proven customer support or client service experience.
• Strong phone contact handling and active listening skills.
• Customer oriented with adaptability to various customers.
• Excellent communication abilities and time management.

Responsibilities

• Handle large volumes of incoming calls with empathy and courtesy.
• Identify customer needs to resolve issues and achieve satisfaction.
• Build trust with customer accounts through open, interactive communication.
• Provide accurate information using appropriate tools and methods.
• Meet personal customer service performance targets.
• Offer suitable solutions and follow up until resolution.
• Document interactions and update Salesforce records accurately.
• Adhere to communication procedures and company policies.

Skills

Customer service

Phone handling

Active listening

Communication

Bilingual Spanish

Education

High School Diploma or equivalent

Some college or college degree

Tools

Salesforce

Job description

Come join the AAMCO Transmissions and Total Car Care Corporate Team in our Corporate Office in Horsham, PA. AAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity.

AAMCO Transmissions is an “Employer of Choice” in the automotive business for 60+ years offering competitive pay, PTO, excellent insured benefits including medical, dental, vision, Life Insurance, STD, LTD, and a 401(k) plan with company matching funds, no weekends, and The AAMCO Promise and commitment to take excellent care of our customers with the highest priority service. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.

Role & Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team performance targets
• Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
• Follow communication procedures, guidelines, and policies

Qualifications & Experience

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• 18 years of age or older
• High School Diploma or equivalent
• At least 6 months of previous call center experience a plus
• Proficient in PC operation and navigation
• Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday
• Prior Salesforce or other CRM experience strongly preferred
• Prior Automotive experience a plus
• Willing to submit to background check (includes education and employment verification)
• Bilingual (Spanish) a PLUS

Compensation

• Range from $19 to $20 per hour, increases for performance and tenure

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule

• 8-hour shift
• Day shift

Education

• High school or equivalent (Required)
• Some college or college degree (Preferred)

Work Location

3 days at Horsham Office with 2 days remote