Hybrid Customer Support Specialist

AAMCO Transmissions and Total Car Care; United States; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

AAMCO Transmissions and Total Car Care in Horsham, PA, is hiring a full-time Customer Service (Support) Representative to deliver extraordinary service across all customer interactions. The role includes daily calls, empathy, and prompt resolutions. Training will be provided by an experienced support team.

The position offers a 3-days-in-office / 2-days-remote schedule, benefits like health and 401(k), and the chance to grow within a trusted automotive service brand.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of customers.
• Excellent communication skills and trustworthy manner.

Responsibilities

• Manage large amounts of incoming calls and identify customer needs.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate information using the right tools and methods.
• Meet personal/customer service team performance targets.
• Follow procedures, guidelines, and policies and document interactions in Salesforce.

Skills

Customer service

Active listening

Communication

Multitasking

Bilingual Spanish

Education

High school diploma

Some college preferred

Tools

Salesforce

CRM software

Job description

AAMCO Transmissions and Total Car Care in Horsham, PA, is hiring a full-time Customer Service (Support) Representative to deliver extraordinary service across all customer interactions. The role includes daily calls, empathy, and prompt resolutions. Training will be provided by an experienced support team.

The position offers a 3-days-in-office / 2-days-remote schedule, benefits like health and 401(k), and the chance to grow within a trusted automotive service brand.