Hybrid Customer Support Executive – Onboarding & Insights

Bristol Waste Company; United States; Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

5% employer pension contribution

Health Cashback Plan

Onsite physiotherapist

Cycle to Work

Referral bonus £200

Learning and development

Retailer discounts

Job summary

Bristol Waste Company in Avonmouth is seeking a Customer Support Executive to provide high‑quality service and admin support, handling inbound emails, onboarding, and routine reporting to help the Commercial Team make informed decisions.

You will work hybrid with four days onsite and one day working from home, respond promptly to queries, maintain accurate records, and contribute to improving the customer experience through attentive, proactive service.

Qualifications

• Excellent communication skills and professional demeanor.
• Ability to handle high-volume calls and emails.
• Strong customer service experience.
• Ability to manage difficult conversations with empathy.
• Good interpersonal skills and teamwork.
• Strong problem-solving abilities and proactive attitude.
• Excellent organisational skills and multitasking.
• IT literacy with CRM and MS Office.
• Attention to detail and accurate record-keeping.
• Reliable transportation to Avonmouth daily.

Responsibilities

• Respond promptly and professionally to inbound customer emails and calls, providing accurate information and resolving queries.
• Prepare and issue welcome packs for new customers, ensuring onboarding documentation is correct and sent promptly.
• Produce routine and ad-hoc customer reports for the Commercial Team.
• Work with the Commercial Team to ensure customer satisfaction and effective service setup.
• Maintain accurate customer records in CRM and business systems.
• Assist in managing customer escalations by gathering information and liaising with internal teams.
• Identify common issues and opportunities to improve the customer experience.

Skills

Excellent communication

Phone confidence

Customer service

Problem solving

Interpersonal skills

Organisational skills

IT literacy

Attention to detail

Team player

Reliability

Tools

CRM systems

Microsoft Office

Customer databases

Job description

Bristol Waste Company in Avonmouth is seeking a Customer Support Executive to provide high‑quality service and admin support, handling inbound emails, onboarding, and routine reporting to help the Commercial Team make informed decisions.

You will work hybrid with four days onsite and one day working from home, respond promptly to queries, maintain accurate records, and contribute to improving the customer experience through attentive, proactive service.