Hybrid Customer Support Associate I

Canon; Itasca (IL); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a customer service professional to ensure all calls are answered promptly and entered into the system, delivering top-tier support for level 1 call types. You will respond to a high volume of inquiries, document issues, and provide accurate information using the proper tools.

The role operates in a hybrid schedule with a focus on customer satisfaction. The ideal candidate has a HS Diploma or equivalent, with under one year of related experience, excellent

Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Requires strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage tasks effectively.
• Works in a call center environment.

Responsibilities

• Handle a high volume of incoming requests and identify customer needs to achieve satisfaction.
• Provide accurate, valid and complete information using the right methods/tools.
• Document customer complaints and provide solutions within time limits; follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Follow established communication procedures, guidelines and policies.
• Maintain schedule adherence and track non-ACD time using Aux codes.
• Place parts and supply orders, provide price quotes, RMA's, debits/credits, and enrollments; basic troubleshooting.

Skills

Phone handling

Active listening

Customer orientation

Communication skills

Multitasking

Call center experience

Education

HS Diploma/GED or equivalent

Job description

Canon U.S.A., Inc. is seeking a customer service professional to ensure all calls are answered promptly and entered into the system, delivering top-tier support for level 1 call types. You will respond to a high volume of inquiries, document issues, and provide accurate information using the proper tools.

The role operates in a hybrid schedule with a focus on customer satisfaction. The ideal candidate has a HS Diploma or equivalent, with under one year of related experience, excellent