Customer Service Representative I

Canon; Itasca (IL); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a customer service professional to ensure all calls are answered promptly and entered into the system, delivering top-tier support for level 1 call types. You will respond to a high volume of inquiries, document issues, and provide accurate information using the proper tools.

The role operates in a hybrid schedule with a focus on customer satisfaction. The ideal candidate has a HS Diploma or equivalent, with under one year of related experience, excellent

Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Requires strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage tasks effectively.
• Works in a call center environment.

Responsibilities

• Handle a high volume of incoming requests and identify customer needs to achieve satisfaction.
• Provide accurate, valid and complete information using the right methods/tools.
• Document customer complaints and provide solutions within time limits; follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Follow established communication procedures, guidelines and policies.
• Maintain schedule adherence and track non-ACD time using Aux codes.
• Place parts and supply orders, provide price quotes, RMA's, debits/credits, and enrollments; basic troubleshooting.

Skills

Phone handling

Active listening

Customer orientation

Communication skills

Multitasking

Call center experience

Education

HS Diploma/GED or equivalent

Job description

About the Role

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.

Your Impact

• Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Provides accurate, valid and complete information by using the right methods/tools.
• Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
• Keeps records of customer interactions, processes customer accounts and files documents.
• Follows communication procedures, guidelines and policies.
• ESS - Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes.
• LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

• Requires strong phone contact handling skills and active listening.
• Good customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage tasks effectively.
• Works in a call center environment.

We are providing the anticipated hourly salary range for this role: $19.04-24.18 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.