Hybrid Customer Support Analyst — Problem Solver & Educator

Finch Turf, Inc.; Rogers (AR); Hybrid; USD 33,000 - 40,000; Full time

Job summary

SPS Commerce is seeking a Customer Support Analyst for our Rogers, AR hybrid office. You’ll engage customers across phone, email and chat, performing education and issue resolution and building SPS Commerce acumen to help customers succeed.

Responsibilities include researching problems, escalating to appropriate teams, logging interactions in the CRM, and balancing multiple channels and schedules. A bachelor's degree and 1–3 years' experience are required, with strong communication and MS Office

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1-3 years of prior customer support or help desk experience.
• Strong verbal and written communication skills.
• Ability to work with technical processes and data.
• Ability to manage multiple projects and priorities.

Responsibilities

• Engage customers via phone, email, and chat to resolve issues.
• Research problems, identify root causes, and drive resolution.
• Escalate to appropriate internal teams as needed.
• Log and track interactions in the CRM and maintain records.
• Adapt schedules to meet customer needs and support hours.

Skills

Verbal and written communication

Independent work

Team collaboration

Time management

MS Office (Word, Excel, Outlook)

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

SPS Commerce is seeking a Customer Support Analyst for our Rogers, AR hybrid office. You’ll engage customers across phone, email and chat, performing education and issue resolution and building SPS Commerce acumen to help customers succeed.

Responsibilities include researching problems, escalating to appropriate teams, logging interactions in the CRM, and balancing multiple channels and schedules. A bachelor's degree and 1–3 years' experience are required, with strong communication and MS Office