Hybrid Customer Support & Solutions Advisor

NAVEX; Lake Oswego (OR); Hybrid; USD 28,000 - 39,000; Full time

Job summary

NAVEX is seeking a Customer Support Specialist to provide frontline support for Customer Administrators. You will diagnose, resolve, and follow up on complex issues, adapting your communication to engage both technical and business stakeholders in a hybrid work setting.

Ideal candidates will have 2+ years in customer service/software support, proficiency with Windows and CRM systems (Salesforce preferred), and strong problem-solving and training abilities.

Qualifications

• 2+ years of experience in customer service and software support.
• Proficiency in Windows and Microsoft Office, and a general understanding of website functionality.
• Training experience with the ability to adapt facilitation style to engage your audience.
• Ability to learn and assimilate new information quickly.
• Ability to evaluate and define customer and system needs.

Responsibilities

• Serve as a trusted advisor by understanding customer goals and desired outcomes
• Lead complex customer issues through diagnosis, resolution, and follow-up
• Adapt communication styles to effectively engage technical and business stakeholders
• Independently manage escalated customer situations and expectations
• Prioritize work based on customer impact, risk, and business needs
• Identify root causes, recurring trends, and opportunities for improvement
• Partner across teams to resolve issues and improve customer experiences
• Create and enhance knowledge resources, processes, and best practices
• Recommend scalable solutions that improve operational efficiency and customer outcomes
• Share expertise and mentor peers to strengthen team capabilities

Skills

Customer service

Windows

Team collaboration

Communication

Problem-solving

Tools

Salesforce

Job description

NAVEX is seeking a Customer Support Specialist to provide frontline support for Customer Administrators. You will diagnose, resolve, and follow up on complex issues, adapting your communication to engage both technical and business stakeholders in a hybrid work setting.

Ideal candidates will have 2+ years in customer service/software support, proficiency with Windows and CRM systems (Salesforce preferred), and strong problem-solving and training abilities.