Hybrid Client Experience & Account Support Specialist

Saputo Inc.; Rogers (AR); Hybrid; USD 62,000 - 81,000; Full time

Benefits offered by this job

Development opportunities

Competitive compensation & benefits

Community involvement opportunities

Job summary

Saputo Cheese USA Inc. is seeking a Customer Service/ Sales Support professional in the Rogers, Arkansas area. You will provide outstanding service to new and existing accounts, support orders, and collaborate with sales and internal teams to ensure customer satisfaction.

The role emphasizes problem solving, teamwork, and strong communication, with 1–5 years of related experience and a path toward a business degree. Hybrid work arrangement applies.

Qualifications

• 1 - 5 years of Customer Service, Sales Support, or related field experience.
• Strong interpersonal skills; ability to successfully work in a team environment and demonstrate leadership.
• Excellent attention to detail, written and verbal communication, time management and organizational skills.
• Excellent data entry and proficiency in the use of computers and Microsoft Office programs. Working knowledge of SAP or AS400 preferred.
• Pursuing a college degree in business or a related field and consumer packaged goods or dairy industry experience, a plus.

Responsibilities

• Provide the highest level of customer service to new and existing customer accounts through sales support and account management activities.
• Ensure customer satisfaction through ongoing interaction and building of rapport with customer accounts, sales personnel, and internal supporting departments.
• Handle multiple priorities including customer inquiries, order changes, sample orders, product returns and product shortage resolution.
• Monitor customer order patterns and adjust orders in accordance with company practices, policies and management directives.
• Execute order-entry with high accuracy and follow through including solving problems in a professional and timely manner.
• Participate in cross-training employees across the department.

Skills

Problem solving

Customer Service

Teamwork

Attention to detail

Communication

Time management

Microsoft Office

Education

Pursuing a college degree in business or related field

Tools

SAP

AS400

Job description

Saputo Cheese USA Inc. is seeking a Customer Service/ Sales Support professional in the Rogers, Arkansas area. You will provide outstanding service to new and existing accounts, support orders, and collaborate with sales and internal teams to ensure customer satisfaction.

The role emphasizes problem solving, teamwork, and strong communication, with 1–5 years of related experience and a path toward a business degree. Hybrid work arrangement applies.