Hybrid Customer Support Analyst — Problem Solving

SPS Commerce, Inc.; Rogers (AR); Hybrid; USD 3,319,000 - 3,980,000; Full time

Job summary

SPS Commerce, Inc. is hiring a Customer Support Analyst for our Rogers, AR office. You will engage customers via phone, email, and chat to resolve issues and educate users on our cloud-based supply chain solutions.

The role requires 1–3 years of support experience, strong communication skills, and the ability to work independently in a hybrid environment with some on-site presence. Applicants should be comfortable with MS Office and CRM tools.

Qualifications

• Bachelor's degree or equivalent required.
• 1–3 years of customer support or help desk experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Facilitate issue resolution across phone, email and chat.
• Educate customers on SPS Commerce products and services.
• Identify root causes and guide customers to solutions.
• Log interactions in CRM and follow up as needed.
• Maintain adaptability across changing schedules and channels.

Skills

Communication

CRM usage

Problem solving

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

SPS Commerce, Inc. is hiring a Customer Support Analyst for our Rogers, AR office. You will engage customers via phone, email, and chat to resolve issues and educate users on our cloud-based supply chain solutions.

The role requires 1–3 years of support experience, strong communication skills, and the ability to work independently in a hybrid environment with some on-site presence. Applicants should be comfortable with MS Office and CRM tools.