Customer Success Specialist

Egreenservices; Orange (CA); Hybrid; USD 92,000 - 133,000; Full time

Benefits offered by this job

Hybrid Orange office

Generous PTO

Development-focused leadership

Job summary

NYU Langone is seeking a Customer Success Specialist in Orange, CA to anchor a high-performing revenue team on a contract basis. The role blends cross‑functional launches, renewals ownership, and strategic prospecting to fill the contract pipeline, with a hybrid Orange office and a focus on growth.

The ideal candidate will have familiarity with large‑scale workflows, resilience across multi‑year cycles, and a keen curiosity about customer behavior, paired with meticulous deliverables.

Qualifications

• Familiarity with NYU Langone-scale workflows or the appetite to scale to that level.
• Resilience demonstrated across multiple sales/marketing cycles.
• Genuine curiosity about why NYU Langone customers do what they do.
• Meticulous attention to detail across every deliverable.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Drive renewals by owning the Orange CA timeline.
• Lead pitches and adjust strategy to close sales-marketing deals.
• Run point on trade shows and pop-ups throughout California.
• Prospect via calls, emails, and social selling to fill the contract pipeline.
• Bridge Talkdesk reporting with the CMO’s storytelling needs.
• Maintain brand voice in every call and caption.
• Manage stakeholder expectations and align with revenue goals.

Skills

Workflow familiarity

Resilience

Curiosity

Attention to detail

Job description

NYU Langone is assembling a high-performing revenue team, and we want a Customer Success Specialist to anchor it in Orange, CA. This contract job in CA answers 5 years of effort with $92,000 - $133,000 and answers ambition with a clear way up.

Key Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Chase the sales marketing whitespace no rep in CA has worked
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Keep Orange renewals from slipping by owning the timeline
• Run point on trade shows and pop-ups throughout CA
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Bridge Talkdesk reporting and the story your CMO needs to hear
• Carry the brand voice into every cold call and every caption

What You'll Bring

• Familiarity with NYU Langone-scale workflows, or the appetite to reach them
• Resilience measured across 3 years of sales marketing cycles
• Real curiosity about why NYU Langone customers do what they do
• Meticulous attention to detail across every deliverable

NYU Langone earns its keep by making sales marketing predictable, a low-drama promise it has quietly kept across CA. Disagreement is welcome here, but once we decide, the whole NYU Langone team rows in the same direction.

Expect $92,000 - $133,000, a hybrid Orange office, generous PTO, and leaders who treat your development as a real priority.

Nothing stale here: the Customer Success Specialist slot was re-confirmed open earlier today.