Customer Success Partner

Protolabs; Maple Plain (MN); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Paid time off (PTO)

Job summary

Protolabs is hiring a Customer Success Partner in Maple Plain, MN. The role starts with a five-day on-site training, then becomes a HYBRID position with in-office days Tuesday through Thursday in Maple Plain.

Work hours are Monday to Friday, 9:30am–5:30pm, focusing on delivering high-quality service by phone and email while guiding customers from idea to production. The ideal candidate has 1–2 years in customer service, strong communication, attention to detail, and a customer-focused mindset.

Qualifications

• 1-2 years of customer service or related experience
• Strong attention to detail and pride in delivering accurate, high-quality work
• Customer-focused mindset with a genuine interest in building positive relationships
• Clear, open communication style and teamwork
• Sound judgment and decision-making skills in fast-paced environments
• Comfortable using Microsoft Office and learning new technologies
• Professional, friendly phone presence with clear, confident communication
• Ability to multitask effectively while maintaining accuracy
• Strong problem-solving skills and ability to troubleshoot issues

Responsibilities

• Review and validate customer purchase orders for accuracy and completeness
• Enter and manage customer orders and learn order workflows
• Reconcile and verify customer payments and resolve discrepancies
• Serve as a central liaison across departments and escalate as needed
• Maintain accurate customer records and support data reporting
• Handle customer inquiries via phone and email and route to proper teams
• Provide responsive, professional support to customers

Skills

Customer service

Attention to detail

Customer-focused

Communication

Teamwork

Multitasking

Problem solving

Microsoft Office

Education

High school diploma

College degree

Tools

Microsoft Office

Job description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home.

Join our team as a Customer Success Partner!

This role has a five day/week on-site expectation through training.

After training, it is a HYBRID role - in office Tuesday-Thursday in Maple Plain, MN.

Monday-Friday: 9:30am-5:30pm

The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value-driven. This role supports customers and internal stakeholders by delivering timely, high-quality service through phone and email while proactively completing operational tasks that keep our teams aligned and our processes running smoothly. Customer Success Partners are empowered problem-solvers who help customers move from idea to production with confidence.

What You Will Do

• Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
• Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
• Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
• Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
• Maintain accurate and up-to-date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
• Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
• Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively

What It Takes

• High school diploma or equivalent; additional education or training is a plus
• 1-2 years of customer service, client support, or related experience, with a passion for helping customers succeed
• Strong attention to detail and pride in delivering accurate, high-quality work
• Customer-focused mindset with a genuine interest in building positive, professional relationships
• Sound judgment and decision-making skills, with the ability to navigate situations thoughtfully and confidently
• Clear, open communication style with a commitment to transparency and teamwork
• Comfortable using Microsoft Office tools and learning new technologies quickly
• Professional, friendly phone presence with the ability to speak clearly and confidently with customers
• Ability to multitask effectively in a fast-paced environment while maintaining a high level of accuracy
• Strong problem-solving skills, with the ability to troubleshoot issues and think creatively to reach solutions

What Makes You Stand Out

• College degree
• Customer Service experience in a manufacturing environment
• Experience working in a fast-paced, dynamic environment
• Experience working in a team-centric, pool concept environment

What's in it for you?

• We offer a competitive salary and annual bonus opportunity
• In addition, we offer amazing benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!

$18.41 - $22 an hour

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.