Customer Success Coordinator - Equity Eligible

Nextpower LLC, USA; Fremont (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health care coverage

Dental and vision coverage

401(k) with company match

Unlimited paid time off

Job summary

Nextpower is seeking a Customer Success Coordinator to own day‑to‑day coordination of defined customer success workflows. You will ensure commitments are tracked, decisions documented, and actions completed across cross‑functional teams in Sales, Product, Engineering, and Operations.

You will also support Voice of Customer initiatives, turn feedback into actionable themes, and maintain up‑to‑date customer records and knowledge resources.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years in Customer Success or related coordination roles.
• Ability to independently manage multiple workstreams with limited direction.
• Strong analytical and problem‑solving skills.
• Clear written and verbal communication for diverse audiences.
• Experience partnering across teams and stakeholders.

Responsibilities

• Own tracking and follow-through for customer commitments, decisions, risks, and action items; drive next steps with accountable partners.
• Coordinate customer work across Sales, Engineering, Product, Operations and other teams; ensure timely attention.
• Assess cross‑functional issues, gather information, identify gaps, and propose actions; escalate risks when needed.
• Facilitate discussions and adapt communications to different audiences to support alignment.
• Maintain accurate customer records and meeting outcomes; ensure reliable information.
• Manage knowledge resources in Confluence and create Jira tickets for requests and initiatives.
• Apply consistent documentation practices and identify information gaps affecting outcomes.
• Coordinate NPS and other feedback activities; track responses and follow-ups.
• Organize and analyze feedback to identify themes and improvement opportunities.
• Prepare reports and recommendations communicating sentiment and context to stakeholders.
• Own assigned CS reporting and tracking; meet deadlines and coordinate inputs for reviews.
• Prepare materials for customer business reviews and planning meetings.
• Evaluate workflows and implement practical improvements for accountability and experience.
• Contribute to special projects, adapting approaches as needs change.

Skills

Project coordination

Stakeholder management

Cross-functional collaboration

Communication skills

Analytical thinking

Education

Bachelor's degree in related field

Tools

Confluence

Jira

Salesforce

Microsoft Office

Google Workspace

Job description

Nextpower is seeking a Customer Success Coordinator to own day‑to‑day coordination of defined customer success workflows. You will ensure commitments are tracked, decisions documented, and actions completed across cross‑functional teams in Sales, Product, Engineering, and Operations.

You will also support Voice of Customer initiatives, turn feedback into actionable themes, and maintain up‑to‑date customer records and knowledge resources.