Customer Success Coordinator — Cross-Functional Enablement

Nextpower; Fremont (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K with match

Unlimited PTO

Bonuses

Equity eligibility

Life and disability insurance

Job summary

Nextpower is seeking a Customer Success Coordinator to own day‑to‑day coordination of customer success workflows and ensure commitments, feedback, and cross‑functional actions are documented and completed. You will collaborate with Sales, Product, Engineering, and Operations to resolve priorities and drive clear outcomes.

You will support Voice of Customer programs, manage NPS initiatives, and turn customer input into actionable reports and improvements while maintaining accurate records and

Qualifications

• Bachelor’s degree in Customer Success, Customer Operations, project or program coordination, account coordination, or a related field.
• 5+ years in Customer Success, Customer Operations, project or program coordination, or related role.
• Ability to independently manage multiple workstreams and priorities with minimal day‑to‑day direction.
• Strong analytical and problem‑solving skills to assess information and risks.
• Excellent written and verbal communication; able to facilitate meetings and document decisions.
• Experience partnering across teams with senior stakeholders.
• Proficiency with Confluence and Jira; solid Office/Google Workspace knowledge.

Responsibilities

• Own tracking and follow‑through for customer commitments, decisions, risks, and actions across initiatives.
• Coordinate customer work across Sales, Engineering, Product, Operations, and others; ensure timely attention.
• Assess unusual or cross‑functional issues and recommend a course of action.
• Facilitate internal and customer discussions; adapt communication to audiences to drive alignment.
• Maintain accurate customer records, outcomes, and supporting documentation.
• Voice of Customer activities; analyze feedback and prepare actionable reports.
• Prepare materials for business reviews and coordinate inputs for internal planning.

Skills

Project coordination

Cross-functional collaboration

Analytical thinking

Communication skills

Stakeholder management

Multitasking

Education

Bachelor’s degree in Customer Success, Customer Operations, project or program coordination, account coordination, or a related field

Tools

Confluence

Jira

Google Workspace

MS Office

Job description

Nextpower is seeking a Customer Success Coordinator to own day‑to‑day coordination of customer success workflows and ensure commitments, feedback, and cross‑functional actions are documented and completed. You will collaborate with Sales, Product, Engineering, and Operations to resolve priorities and drive clear outcomes.

You will support Voice of Customer programs, manage NPS initiatives, and turn customer input into actionable reports and improvements while maintaining accurate records and