Customer Success Coordinator — Cross‑Functional Impact & Equity

Nextpower; San Rafael (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health care coverage

Dental and vision insurance

401(k) with company matching

Unlimited paid time off

Job summary

Nextpower is seeking a Customer Success Coordinator to own day-to-day coordination of defined customer success workflows. You will document commitments, feedback, and actions, and drive cross-functional resolution with Sales, Product, Engineering, and Operations.

You will also support Voice of Customer programs like NPS, turning feedback into actionable themes and recommendations for improvement. The role reports to the Senior Manager of Customer Success.

Qualifications

• Bachelor’s degree in Customer Success, Operations, project or program coordination, or a related role.
• 5+ years of experience in Customer Success, Operations, or coordination roles.
• Strong written and verbal communication; ability to facilitate meetings and document decisions.

Responsibilities

• Own tracking and follow-through for customer commitments and actions across initiatives.
• Coordinate cross-functional work across Sales, Engineering, Product, Operations, and other teams.
• Assess cross-functional issues, gather data, and recommend a course of action.
• Facilitate internal and customer-facing discussions and adapt communication to audiences.
• Maintain accurate customer records and supporting documentation.

Skills

Stakeholder management

Cross-functional collaboration

Project coordination

Analytical thinking

Communication

Meeting facilitation

Documentation

Written communication

Education

Bachelor’s degree in Customer Success/Operations or related field

Tools

Confluence

Jira

Google Workspace / Microsoft 365

Job description

Nextpower is seeking a Customer Success Coordinator to own day-to-day coordination of defined customer success workflows. You will document commitments, feedback, and actions, and drive cross-functional resolution with Sales, Product, Engineering, and Operations.

You will also support Voice of Customer programs like NPS, turning feedback into actionable themes and recommendations for improvement. The role reports to the Senior Manager of Customer Success.