Customer Success Manager

Liine; Raleigh (NC); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short/Long-term disability

Unlimited PTO

Equity package

401(k) match

Job summary

Liine is hiring a Customer Success Manager (or Senior Customer Success Manager) to drive post‑sale adoption of our AI-powered platform in Raleigh, NC. You will be the primary contact for customers, building relationships with CMOs and marketing leaders to ensure Liine delivers measurable ROI and validates value within the first 90 days.

Hybrid role with in-office days on Monday, Wednesday, and Friday and remote options on Tuesday and Thursday.

Qualifications

• 1–10 years of customer success or consulting experience.
• Comfort with quickly learning a technical product and applying that knowledge.
• Ability to translate technical concepts into clear and concise communication with customers.
• Level‑headed with empathy and strong active listening.
• Growth mindset and fast-paced entrepreneurial attitude.

Responsibilities

• Act as the assigned customers' primary Liine contact and advocate.
• Build relationships with customers, CMOs, and marketing leaders.
• Coordinate with Sales, Implementation, and Support to address customer needs.
• Ensure customers realize Liine's value within 90 days on the platform.
• Help customers and their partners maximize ROI with Liine.
• Be a collaborative team player with a growth mindset.

Skills

Customer success

Consultative selling

Technical aptitude

Communication

Tools

CRM software

Job description

Job Overview

Liine is a high-growth software startup based in downtown Raleigh, NC. Our AI-powered platform blends call tracking, marketing analytics and ad optimization into one category-creating product that helps healthcare practices accelerate new patient growth. With over $10M in ARR and winner of the 2026 Triangle Business Journal's 50 Best Places to Work, we are on our way to making Liine a core component of every healthcare practice's technology stack.

More about Liine (click links to view)

Read our case studies

Read our customer reviews

Startups in Raleigh You Need to Know in 2025

19 Raleigh Startups Making the City a Top Tech Destination

Liine named as a Call Recording FrontRunner by SoftwareAdvice

Liine named to Capterra's Shortlist for Call Recording

Liine named an AI "Category Leader" by GetApp

Liine Glassdoor Reviews

Role Overview

We are hiring a Customer Success Manager (or Senior Customer Success Manager depending on experience level)tojoinour growing team. This role is the tip of the spear of Liine's post-sale strategy. The core responsibility is to drive customer adoption of Liine's product, making it the new foundation for how our customers evaluate marketing performance and optimization. When done correctly, Liine can be the single most impactful piece of marketing tech used by our customers. The Customer Success Manager requires a rare blend of strategic thinking, excellent communication, and surgical execution.

This is a hybrid role. We work from our downtown Raleigh office on Mondays, Wednesdays and Fridays, with the option to work remotely on Tuesdays and Thursdays.

Responsibilities

• Act as your assigned customers' primary point of contact and advocate at Liine

• Build strong relationships with customers (primarily CMOs and VPs of Marketing), industry partners and other referral sources

• Work with the Sales, Implementation and Support teams to make sure the setup of the account addresses the stated needs of the customer

• Ensure customers realize the full value of Liine within their first 90 days on the platform

• Help customers and their marketing agency partners understand how best to utilize Liine to achieve maximum ROI

• Be a team player with a growth mindset

Qualifications

• 1-10 years of customer success or consulting experience (we are open to entry-level candidates and recent graduates who show exceptional potential)

• Comfort with quickly learning a technical product and applying that knowledge to customer success conversations

• Ability to translate technical concepts into clear and concise communication with customers

• Level-headed with a strong sense of empathy and a talent for active listening

• Highly motivated with a positive, can-do attitude

• Very strong attention to detail

• Ready to thrive in a fast-paced, entrepreneurial environment

Perks and benefits include:

• Competitive base salary

• Generous equity package

• 4% 401K contribution match

• Health, dental and vision insurance

• Short and long-term disability insurance

• Unlimited PTO