AI-Driven Customer Success Manager: Growth & ROI

Relativity; North Carolina; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts. This role operates at scale to drive growth, transformation, and renewal with documented ROI. You will translate data signals into strategic actions that move KPI metrics and demonstrate value to customers.

The role supports a Remote/Hybrid posting, offering engagements that blend virtual and in-person interactions to maximize adoption and outcomes for a diverse portfolio.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.

Responsibilities

• Monitor adoption continuously, translating signals into purposeful outreach and intervention

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

AI fluency

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts. This role operates at scale to drive growth, transformation, and renewal with documented ROI. You will translate data signals into strategic actions that move KPI metrics and demonstrate value to customers.

The role supports a Remote/Hybrid posting, offering engagements that blend virtual and in-person interactions to maximize adoption and outcomes for a diverse portfolio.