Customer Success Team Lead — North America (Hybrid)

Buildots; United States; Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% match

Paid time off

Stock options

Hybrid work arrangement

Employee Assistance Program

Commuter benefits

Pet insurance

Life insurance

Disability coverage

Job summary

Buildots is seeking a Customer Success Team Lead for North America. You will lead a team of Customer Success Managers, drive onboarding, adoption, and ongoing success across Standard Projects, and partner with Product, Marketing, and Sales to translate customer impact into broader business value.

You will hire, coach, and manage performance, shaping team strategy, and defining KPIs. A hybrid work setup and strong growth prospects await.

Qualifications

• B2B customer-facing experience in construction industry (4+ years preferred).
• Experience leading a Customer Success or similar team (3+ years preferred).
• Willingness to travel around 30%.
• Strategic & entrepreneurial mindset; ability to build playbooks.
• Strong analytical skills with data-driven decisions.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers (typically 8–10) in North America.
• Define and track team KPIs aligned with business goals.
• Own hiring decisions for CSM roles in partnership with the Director.
• Oversee onboarding, adoption, and success across the portfolio.
• Represent team in cross-functional planning with Sales, Product, Marketing, and Delivery.
• Manage escalations and maintain portfolio health.
• Build and maintain CS playbooks used day to day.
• Drive value stories and case studies; approve output before leadership or Sales.

Skills

Customer Success

Leadership

Team Management

Strategic thinking

Travel readiness

Tools

Salesforce

Job description

Buildots is seeking a Customer Success Team Lead for North America. You will lead a team of Customer Success Managers, drive onboarding, adoption, and ongoing success across Standard Projects, and partner with Product, Marketing, and Sales to translate customer impact into broader business value.

You will hire, coach, and manage performance, shaping team strategy, and defining KPIs. A hybrid work setup and strong growth prospects await.