Customer Success Ops Associate - Hybrid (Denver)

Propeller; Denver (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Vacation time

401(k) contribution

Employee stock options

Professional development budget

Mentorship program

Phone/internet allowance

Parental leave

Home office setup budget

Laptop provided

Job summary

Propeller is seeking a Customer Success Associate to support CSMs and KAEs by handling operational and coordination work. You will ensure accounts stay healthy, manage HubSpot data, and prepare executive-ready interactions as part of a fast-growing team.

The role requires a minimum three days per week in the Denver office, with a path to CSM. You’ll work with site teams and operators, and help accelerate time-to-value for new accounts while protecting renewals and expansion opportunities.

Qualifications

• Experience with Excel or Google Sheets for tracking, reporting, and data management.
• Experience with HubSpot or similar CRM platforms; emphasis on data hygiene.
• Familiarity with or interest in applying AI tools to support research and account preparation is a strong asset.
• Ability to maintain accurate, clean CRM data and prepare executive-ready interactions.

Responsibilities

• Coordinate customer scheduling, including roadmap reviews, check-ins, reschedules, and invitations.
• Draft clear, professional meeting follow-ups with owners and due dates for executive conversations.
• Maintain HubSpot data hygiene across contacts, fields, lifecycle stages, and activity logs.
• Monitor customer usage and health trends; proactively flag risk signals and raise issues early.
• Prepare customer-facing materials (feature updates, knowledge base, onboarding resources) to support adoption.
• Support renewal administration for assigned accounts and track timelines; collaborate with CSMs/KAEs.
• Track touchpoints and manage context across multiple high-value accounts.
• Review customer call notes for accuracy and flag meaningful feedback or sentiment signals.
• Coordinate onboarding logistics and maintain trackers for new accounts.
• Compile metrics and build spreadsheets to analyze account trends and provide status updates.

Skills

Excel/Sheets

HubSpot

CRM

AI Readiness

Data Hygiene

Attention to Detail

Job description

Propeller is seeking a Customer Success Associate to support CSMs and KAEs by handling operational and coordination work. You will ensure accounts stay healthy, manage HubSpot data, and prepare executive-ready interactions as part of a fast-growing team.

The role requires a minimum three days per week in the Denver office, with a path to CSM. You’ll work with site teams and operators, and help accelerate time-to-value for new accounts while protecting renewals and expansion opportunities.