Hybrid Customer Service & Underwriting Manager

Aon; Fort Wayne (IN); Hybrid; USD 87,000 - 92,000; Full time

Benefits offered by this job

401(k) with employer contributions

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off, holidays, and vacation

Job summary

Aon is seeking a Customer Service Manager for the Ft. Wayne, IN office, hybrid role supporting the K&K Insurance Mass Merchandising group within Aon Affinity.

You will lead underwriting staff, hire and develop talent, and oversee complex accounts while aligning with underwriting guidelines and regulatory standards. Responsibilities include cross-team collaboration, performance monitoring, and ongoing process improvements to drive profitability and growth.

Qualifications

• Strong verbal, written, analytical and leadership skills.
• P&C license preferred/must be obtained within 6 months of hire.
• Ability to handle multi-tasking effectively
• Strong time management skills.
• Proficiency with the Microsoft Office suite products including Excel and Word.
• Insurance industry experience.
• Customer Service experience including verbal/telephone skills.
• Strong organizational and interpersonal skills with attention to detail.

Responsibilities

• Lead, mentor, and develop a team of underwriters.
• Conduct interviewing/hiring potential candidates.
• Oversee the underwriting of complex or high-value accounts, ensuring consistent application of underwriting guidelines and risk selection criteria.
• Develop and implement underwriting strategies, policies, and procedures in alignment with Aon Service Corporation's objectives.
• Monitor portfolio performance, identify trends, and recommend corrective actions to maintain profitability.
• Collaborate with sales, claims, and product development teams to identify market opportunities, resolve client issues, and enhance product offerings.
• Review and approve underwriting decisions that exceed team members' authority limits.
• Ensure compliance with regulatory requirements and internal audit standards.
• Participate in client meetings as a subject matter expert.
• Contribute to the development and implementation of underwriting tools and technology enhancements.

Skills

Leadership

Hiring

Underwriting

Team development

Communication

Education

High School Diploma or Equivalent

College Degree preferred

Tools

Excel

Word

Job description

Aon is seeking a Customer Service Manager for the Ft. Wayne, IN office, hybrid role supporting the K&K Insurance Mass Merchandising group within Aon Affinity.

You will lead underwriting staff, hire and develop talent, and oversee complex accounts while aligning with underwriting guidelines and regulatory standards. Responsibilities include cross-team collaboration, performance monitoring, and ongoing process improvements to drive profitability and growth.