Hybrid Underwriting Specialist Insurance Applications Pro

AON; Fort Wayne (IN); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Aon is looking for an Underwriting Specialist II in our Fort Wayne, IN office on a hybrid schedule. This role supports Aon's K&K Insurance group Mass Merchandising within Aon Affinity, handling client inquiries, reviewing applications, and assisting with renewals.

You will work with underwriters, brokers, and policy operations to ensure accurate submissions, meet KPIs, and help bind accounts. The ideal candidate has 1+ year admin experience, a P&C license (within 6 months), strong customer

Qualifications

• 1+ years of office/administrative background.
• P&C license must be obtained within 6 months of hire.
• Customer service experience including verbal/telephone skills.
• 1-2 years Insurance industry experience preferred.
• Strong organizational and interpersonal skills with attention to detail.
• Ability to work with frequent and multiple policy, procedure, and regulation changes.
• Proficiency at keying alpha and numeric information with accuracy and speed.
• Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail.

Responsibilities

• Answer client phone calls that are received within the division and effectively communicate program guidelines to the client as well as answering any questions related to the specific programs.
• Review, evaluate and approve insurance applications and related documents.
• Follow up with client or agent on pending information needed for a complete submission following the specific guidelines for the cash with application program.
• Prepare files for renewal solicitation. Verify accounts are still within the parameters of underwriting guidelines. Order loss runs and send non-renewals as needed.
• Communicate with policy operations on the execution of tasks needed to bind an account or complete a client's request.
• Develop and maintain positive and constructive working relationships with underwriters, marketing professionals, brokers, and policy operations associates to provide high quality service to clients.
• Assist in review and assignments of e-mails in unit shared e-mail boxes, including e-commerce websites (transaction confirmations).
• Meet minimum performance standards determined by Key Performance Indicators.
• Support a tier based phone support system answering calls from agents or insured's as needed.

Skills

P&C license

Customer service

Organizational skills

Interpersonal skills

Attention to detail

Policy changes

Data entry

Verbal communication

Education

High School Diploma

College degree preferred

Job description

Aon is looking for an Underwriting Specialist II in our Fort Wayne, IN office on a hybrid schedule. This role supports Aon's K&K Insurance group Mass Merchandising within Aon Affinity, handling client inquiries, reviewing applications, and assisting with renewals.

You will work with underwriters, brokers, and policy operations to ensure accurate submissions, meet KPIs, and help bind accounts. The ideal candidate has 1+ year admin experience, a P&C license (within 6 months), strong customer