Hybrid Customer Service Specialist — Placentia

Paylocity; Placentia (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

NA

Job summary

Arlon Graphics, LLC in Placentia, CA is hiring a Customer Service Representative to handle inquiries via phone, email, and live chat, and to assist with orders in SAP. You will coordinate with Sales and Production to ensure timely fulfillment and maintain product knowledge to resolve issues efficiently.

Ideal candidates have at least 2 years of client-facing experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School diploma or GED.
• Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat.
• Strong communication skills (listening, verbal, written, interpersonal).
• Microsoft Office Word and Excel basic proficiency.

Responsibilities

• Serve as the first point of contact for customers via phone, email, live chat, and CRM systems.
• Process orders and returns in SAP with accurate pricing and shipping instructions.
• Collaborate with Regional Sales Managers and internal teams to support customer needs.
• Monitor order status and communicate updates to customers and sales representatives.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or GED

Tools

SAP/ERP

HubSpot/CRM

Microsoft Excel

Job description

Arlon Graphics, LLC in Placentia, CA is hiring a Customer Service Representative to handle inquiries via phone, email, and live chat, and to assist with orders in SAP. You will coordinate with Sales and Production to ensure timely fulfillment and maintain product knowledge to resolve issues efficiently.

Ideal candidates have at least 2 years of client-facing experience, strong communication skills, and proficiency with Microsoft Office.