Customer Support Specialist - Hybrid, Flexible Schedule

Honest Ab; Northern (KY); Hybrid; USD 33,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

On-the-job training

Job summary

Honest Ab is hiring a Customer Service Representative to act as a liaison, providing product and service information and resolving customer issues with accuracy and efficiency. The CSR will handle inbound calls, identify needs, and ensure high customer satisfaction.

The role offers hybrid work, requires 2 years of relevant experience, and involves maintaining records, meeting service targets, and following procedures to deliver exceptional support.

Qualifications

• 2+ years of customer service or call center experience.
• Proven ability to meet or exceed sales targets and quotas.
• Strong communication, empathy, and problem-solving skills.

Responsibilities

• Handle large volumes of inbound calls and some outbound calls.
• Identify customer needs and provide accurate information and solutions.
• Maintain customer records and document interactions in CRM.
• Follow up to ensure resolution and satisfaction with service.
• Build long-term relationships with customer accounts through effective communication.
• Meet personal and team targets for customer service and call handling.

Skills

Customer support

Quota achievement

Sales skills

Phone handling

CRM familiarity

Customer orientation

Communication & presentation

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Honest Ab is hiring a Customer Service Representative to act as a liaison, providing product and service information and resolving customer issues with accuracy and efficiency. The CSR will handle inbound calls, identify needs, and ensure high customer satisfaction.

The role offers hybrid work, requires 2 years of relevant experience, and involves maintaining records, meeting service targets, and following procedures to deliver exceptional support.