ERP Order & Customer Support Specialist (Hybrid)

Pasona Inc.; Glendale Heights (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Pasona Inc. in Glendale Heights, IL is seeking a Customer Service Representative to support the Sales team as a key liaison between customers and internal departments.

You will manage orders, respond to inquiries, coordinate shipments and returns, and help ensure accurate, timely service. The role emphasizes sharp attention to detail, strong communication, and proficient use of ERP systems and Microsoft Office.

Qualifications

• Minimum 3 years of customer service experience.
• Experience with ERP-based order entry.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, Outlook and cloud-based file storage systems.
• Ability to calculate discounts, percentages, and other basic figures.
• Strong attention to detail and commitment to accuracy.
• Strong organizational and follow-through skills.
• Ability to communicate effectively with customers, coworkers, and various levels of management.
• Professional judgment and discretion.
• Flexible, disciplined, and team-oriented work style.
• Two-year college degree or equivalent work experience preferred.

Responsibilities

• Serve as a liaison between customers and internal departments regarding pricing, product availability, repairs, returns/exchanges, back orders, and other order-related matters.
• Receive customer sales orders and accurately enter orders into the ERP system.
• Respond to customer inquiries regarding pricing, delivery schedules, shipment status, terms, and other order information.
• Track incoming shipments and process back-ordered items upon receipt.
• Review and process purchase orders in accordance with company policies.
• Coordinate with Sales and Accounting regarding credit memos.
• Assist with sales-related projects and customer service activities as needed.
• Coordinate with internal departments to support smooth and cost-efficient operations.
• Perform other customer service and order-processing responsibilities as assigned.
• Work additional hours when necessary and appropriate.

Skills

ERP systems

Customer service

Communication

Excel

Attention to detail

Organizational skills

Teamwork

Discretion

Education

Associate degree

Tools

ERP software

Cloud storage

Microsoft Office

Job description

Pasona Inc. in Glendale Heights, IL is seeking a Customer Service Representative to support the Sales team as a key liaison between customers and internal departments.

You will manage orders, respond to inquiries, coordinate shipments and returns, and help ensure accurate, timely service. The role emphasizes sharp attention to detail, strong communication, and proficient use of ERP systems and Microsoft Office.