Hybrid Customer Service Specialist – Multi-Channel Support

WM (Waste Management); Windsor (CT); Híbrido; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

WM (Waste Management) in Windsor, CT seeks a Customer Service Rep I to deliver end-to-end support for a diverse customer base. You will handle inquiries via phone, chat, and email, manage service requests, and ensure accurate documentation throughout the resolution process.

The role emphasizes clear communication, timely updates, and adherence to SLAs in a fast-paced center environment. Training is provided, with a hybrid schedule after the initial period.

Formación

• High School Diploma or GED required.
• 1 year customer service experience required.

Responsabilidades

• Manage customer interactions across phone, chat, and email, ensuring timely and accurate resolution from intake through completion.
• Manage customer requests, including inquiries, service scheduling, modifications, and new service setup, from intake through completion.
• Document all customer interactions and updates in systems of record.
• Coordinate with internal teams to resolve service issues and ensure follow-up.

Conocimientos

Communication skills

Multichannel support

Issue escalation

Documentation

Educación

High School Diploma or GED

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

WM (Waste Management) in Windsor, CT seeks a Customer Service Rep I to deliver end-to-end support for a diverse customer base. You will handle inquiries via phone, chat, and email, manage service requests, and ensure accurate documentation throughout the resolution process.

The role emphasizes clear communication, timely updates, and adherence to SLAs in a fast-paced center environment. Training is provided, with a hybrid schedule after the initial period.