Multichannel Customer Service Pro (Hybrid)

WM; Windsor (CT); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Growth opportunities

Medical, dental, vision

Job summary

WM is seeking a Customer Service Representative I for our Windsor, CT site. This entry-level role operates within a full-service National Accounts contact center, handling phone, chat, and email, taking requests from intake to completion and delivering a consistent customer experience.

You will document interactions, coordinate with internal teams, meet SLAs, and grow with on-the-job training and growth opportunities.

Qualifications

• High School Diploma or GED (accredited).
• 1 year Customer Service Experience.
• 1 year Customer Service experience in contact center or high-volume service environment (preferred).

Responsibilities

• Manage customer interactions across phone, chat, and email, ensuring timely and accurate resolution from intake through completion.
• Manage customer requests, including account inquiries, service scheduling, modifications, and new service setup, from intake through completion, providing updates, follow-up, and clear expectations throughout the resolution process.
• Execute service requests in alignment with established processes, procedures, and guidelines.
• Document all customer interactions, requests, and updates accurately within systems of record.
• Coordinate with internal teams and partners to resolve service issues, ensuring appropriate follow-up and follow-through.
• Identify and elevate complex or non-standard issues through established escalation paths.
• Utilize internal CRM and other internal systems to access information, process requests, and maintain accurate customer records.
• Maintain performance aligned with contact center standards, including quality, productivity, safety, and service level agreements (SLAs).
• Perform additional job-related responsibilities as assigned.

Skills

Customer service

CRM systems

Microsoft Office

Multi-channel support

Education

High School Diploma or GED

Tools

CRM

Microsoft Office

Job description

WM is seeking a Customer Service Representative I for our Windsor, CT site. This entry-level role operates within a full-service National Accounts contact center, handling phone, chat, and email, taking requests from intake to completion and delivering a consistent customer experience.

You will document interactions, coordinate with internal teams, meet SLAs, and grow with on-the-job training and growth opportunities.