Hybrid Call Center Agent — Multichannel Support

WM; EE. UU.; Híbrido; USD 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401K with match

Paid time off

Descripción de la vacante

WM in Windsor, CT is seeking a Customer Service Rep I for our National Accounts contact center. This entry-level role handles phone, chat, and email interactions, guiding customers from intake to resolution with accuracy and care.

Work is onsite with a hybrid schedule after 90 days. The position requires a high school diploma or GED and at least one year of customer service experience, with CRM and Microsoft Office familiarity.

Formación

• High School Diploma or GED (accredited)
• 1 year Customer Service Experience
• Knowledge of CRM systems and Microsoft Office

Responsabilidades

• Manage customer interactions across phone, chat, and email, ensuring timely and accurate resolution from intake through completion.
• Manage customer requests, including account inquiries, service scheduling, modifications, and new service setup, from intake through completion, providing updates, follow-up, and clear expectations throughout the resolution process.
• Execute service requests in alignment with established processes, procedures, and guidelines.
• Document all customer interactions, requests, and updates accurately within systems of record.
• Coordinate with internal teams and partners to resolve service issues, ensuring appropriate follow-up and follow-through.
• Identify and elevate complex or non-standard issues through established escalation paths.
• Utilize internal CRM and other internal systems to access information, process requests, and maintain accurate customer records.
• Maintain performance aligned with contact center standards, including quality, productivity, safety, and service level agreements (SLAs).
• Perform additional job-related responsibilities as assigned.

Conocimientos

Customer service

Multichannel support

Communication

Educación

High School Diploma or GED

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

WM in Windsor, CT is seeking a Customer Service Rep I for our National Accounts contact center. This entry-level role handles phone, chat, and email interactions, guiding customers from intake to resolution with accuracy and care.

Work is onsite with a hybrid schedule after 90 days. The position requires a high school diploma or GED and at least one year of customer service experience, with CRM and Microsoft Office familiarity.