Guest Services & Service Desk Specialist

Stein Garden Centers, Inc.; Waukesha (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

Stein Garden Centers, Inc. in Waukesha, WI is seeking an Associate-Guest Services - Service Desk to help customers and drive sales with a friendly, helpful approach.

You will greet shoppers, assist with purchases, and build relationships to deliver exceptional customer experiences while supporting store operations across departments. This role requires strong communication and teamwork in varied indoor/outdoor settings.

Qualifications

• Must have good written and verbal communication skills along with exceptional customer service skills.

Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Skills

Excellent communication

Customer service

Team player

Multitasking

Tools

POS system

Job description

Stein Garden Centers, Inc. in Waukesha, WI is seeking an Associate-Guest Services - Service Desk to help customers and drive sales with a friendly, helpful approach.

You will greet shoppers, assist with purchases, and build relationships to deliver exceptional customer experiences while supporting store operations across departments. This role requires strong communication and teamwork in varied indoor/outdoor settings.