Hybrid Customer Service Specialist | Flexible WFH

Lancesoft; Waltham (MA); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

Job summary

LanceSoft is seeking a Customer Service Specialist in the United States (Massachusetts) to support internal and external customers during product purchases. The role is hybrid, with in-office Tue-Thu and optional work-from-home on Mon and Fri, and a 8:00 am–4:30 pm schedule.

Responsibilities include handling inquiries, processing orders, and maintaining accurate customer data in ERP and Salesforce, while ensuring SLA adherence and professional communication with stakeholders.

Qualifications

• 2+ years in a Customer Service role with a focus on loyalty.
• Life Sciences experience is a plus.
• Proficient with Microsoft Office and Salesforce.

Responsibilities

• Meet the challenges of a fast-paced environment while maintaining customer focus and professionalism.
• Process orders and inquiries according to guidelines and SLAs.
• Use ERP, Salesforce and other apps to register and maintain customer information and orders.
• Communicate order status, delivery, and invoicing to customers and the Business Development Manager.
• Collaborate with Sales, Support, Distribution and Finance to resolve issues quickly.
• Identify opportunities for process improvements and support efficiency initiatives.

Skills

Customer Service

Communication

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

LanceSoft is seeking a Customer Service Specialist in the United States (Massachusetts) to support internal and external customers during product purchases. The role is hybrid, with in-office Tue-Thu and optional work-from-home on Mon and Fri, and a 8:00 am–4:30 pm schedule.

Responsibilities include handling inquiries, processing orders, and maintaining accurate customer data in ERP and Salesforce, while ensuring SLA adherence and professional communication with stakeholders.