Remote Master Data Specialist - Customer Data & Support EST

Lancesoft; Parsippany-Troy Hills (NJ); Remote; USD 60,000 - 75,000; Full time

Job summary

Lancesoft seeks a Customer Master Data Specialist to establish and maintain customer master data across our order-to-cash system. This remote role requires coordinating updates for licensing, tax, and banking information while delivering high-quality customer support via phone, email, and Salesforce.

The ideal candidate has 2+ years in customer service, familiarity with SAP order-to-cash, and strong organizational skills.

Qualifications

• Associate or bachelor's degree preferred; high school diploma required.
• 2+ years of customer service experience.
• Knowledge of SAP order to cash system functionality is preferred.
• Proficient with Microsoft Office and web-based applications.
• Phone system and internet applications experience.
• Strong analytical and organizational skills with attention to detail.

Responsibilities

• Establish and maintain customer master data; create address codes for direct and indirect customers in order to cash and reporting systems.
• Maintain ongoing changes/deletions of customer accounts, ensuring data accuracy and integrity.
• Investigate licensing and financial responsibility status; update registrations for state, DEA, and veterinary licenses as needed.
• Ensure financial data (tax, tax-exemption status, credit card/bank data) is current on customer accounts.
• Provide first-line customer support via phone, email, and Salesforce.com; deliver a personalized customer experience.
• Handle multiple tasks in a fast-paced, high-volume environment with attention to detail and minimal supervision.
• Deliver superior customer service and be solution-driven in all interactions; propose improvements to procedures as needed.
• Demonstrate leadership behaviors and be a responsive team player supporting operations.

Skills

Customer service

Analytical skills

Verbal & written communication

Attention to detail

Time management

Problem solving

Team player

Documentation

Education

Associate/Bachelor's degree preferred

High School diploma required

Tools

SAP Order-to-Cash

Salesforce

Microsoft Office

Job description

Lancesoft seeks a Customer Master Data Specialist to establish and maintain customer master data across our order-to-cash system. This remote role requires coordinating updates for licensing, tax, and banking information while delivering high-quality customer support via phone, email, and Salesforce.

The ideal candidate has 2+ years in customer service, familiarity with SAP order-to-cash, and strong organizational skills.