Hybrid Customer Service Specialist (4 Onsite/1 Remote)

System One, Inc.; Canton (MA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Spending accounts

Life insurance

Voluntary plans

401(k) plan

Job summary

System One, Inc. Canton, MA seeks a Customer Service Representative for a contract, hybrid role (4 days onsite). You will process orders by phone, email, fax, and mail, ensure on-time delivery, and coordinate with sales and plant teams to resolve issues.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and proficiency with MS Office and SAP. Join a team focused on accurate billing and timely responses.

Qualifications

• High school diploma required; college degree preferred.
• 1–2 years of customer service experience preferred.
• Strong background in customer experience is essential, and prior call center experience is preferred.
• Strong communication, organization, time management, and problem-solving skills.
• Proficiency with Microsoft Office, order entry systems, and email.

Responsibilities

• Process customer orders via phone, email, fax, and mail and ensure timely delivery
• Arrange and expedite product shipments and provide order status updates
• Act as a liaison between customers, sales, and plant personnel to resolve issues
• Respond to customer inquiries and handle concerns in a professional manner
• Coordinate returns, credits, debits, and related documentation
• Work with Accounts Receivable to resolve billing, payment, and invoice issues
• Promote customer satisfaction by following established policies and procedures
• Support sales initiatives and encourage use of system-based ordering
• Communicate customer issues to management as needed

Skills

Customer service

Call center experience

Communication skills

Time management

Problem solving

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Order entry systems

Email

SAP

Job description

System One, Inc. Canton, MA seeks a Customer Service Representative for a contract, hybrid role (4 days onsite). You will process orders by phone, email, fax, and mail, ensure on-time delivery, and coordinate with sales and plant teams to resolve issues.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and proficiency with MS Office and SAP. Join a team focused on accurate billing and timely responses.