Licensed P&C Customer Service Specialist — Hybrid

Farmers Group Inc.; Arizona; On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers is hiring a Licensed Customer Service Representative (Producer/Agent P&C) for Farmers Workplace Solution. This fully remote role in the United States supports customers and agents by answering questions on coverage, billing, and policy reviews, with paid training and a strong rewards program.

The position emphasizes problem-solving, compliance, and flexible scheduling within department hours, with opportunities for growth and development through University of Farmers training.

Qualifications

• 1–3 years of customer service experience.
• Licenses: Producer/Agent General Lines P&C required.
• Strong computer and multi-system navigation skills.

Responsibilities

• Deliver exceptional customer service across channels.
• Answer questions regarding coverage, rates, billing, and policy reviews.
• Maintain accurate documentation of customer interactions in systems.
• Escalate unresolved issues to advanced support.

Skills

Customer service

Communication

Technical aptitude

Education

High School Diploma or equivalent

Producer/Agent General Lines P&C license

Tools

Microsoft Office

Job description

Farmers is hiring a Licensed Customer Service Representative (Producer/Agent P&C) for Farmers Workplace Solution. This fully remote role in the United States supports customers and agents by answering questions on coverage, billing, and policy reviews, with paid training and a strong rewards program.

The position emphasizes problem-solving, compliance, and flexible scheduling within department hours, with opportunities for growth and development through University of Farmers training.