Hybrid Customer Service & Solutions Specialist

Pentair; Delavan (WI); Hybrid; USD 37,000 - 46,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k)

401K match 5%+

Health savings account

Life insurance

Paid time off

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Customer Service Representative for our Delavan, WI team. You will deliver world-class support, processing requests and supporting revenue growth with a focus on timely, accurate communications.

The role offers a hybrid work model (onsite three days/week) and competitive hourly pay. Benefits include holidays, vacation, health coverage, 401(k) matching, and tuition assistance.

Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office products.
• Strong interpersonal skills to communicate with internal and external clients.
• Demonstrates integrity and ethical standards.

Responsibilities

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments to meet customer expectations.
• Work with internal management to expedite orders at customer's request.
• Work closely with logistics relative to delivery instructions and expediting; assist with booking of containers.
• Maintain strong cross-functional relationships and interface with departments.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Time management

Interpersonal skills

Integrity

MS Office

Education

Associates degree

Bachelor's degree preferred

Tools

SAP

Job description

Pentair is seeking a Customer Service Representative for our Delavan, WI team. You will deliver world-class support, processing requests and supporting revenue growth with a focus on timely, accurate communications.

The role offers a hybrid work model (onsite three days/week) and competitive hourly pay. Benefits include holidays, vacation, health coverage, 401(k) matching, and tuition assistance.